BigPond Broadband ADSL FAQ 1.0

Telstra Corporation Limited provides BigPond Broadband ADSL services to their customers. Here are some frequently asked questions about the service:

• How does ADSL work?

• ADSL stands for Asymmetric Digital Subscriber Line. It works by splitting the frequencies on a telephone line into two channels, one for voice and one for data. This allows for simultaneous use of the phone and the internet without interfering with each other.

• What speed can I expect from BigPond Broadband ADSL?

• The speed of your connection may vary depending on your location and distance from the exchange. Typical download speeds may range from 10 Mbps to 50 Mbps, while upload speeds can range from 1 Mbps to 20 Mbps.

• What is the data allowance for BigPond Broadband ADSL?

• Telstra offers varying data allowances to suit customers’ needs. Each plan will have its own specific data limit and excess data charge. It is recommended to check with Telstra for the latest information.

• Do I need a modem for BigPond Broadband ADSL?

• Yes, you will need a modem compatible with ADSL2+. Telstra provides modems to customers who sign up for their plans, or you can purchase your own modem from a retail store.

• Is BigPond Broadband ADSL available in my area?

• BigPond Broadband ADSL is available in selected areas across Australia. To check if the service is available in your area, visit Telstra’s website or contact Telstra customer service.